tk9997 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data tk9997 collects, why we collect it, how we use it, and the rights you hold over your information.
📄 Introduction
tk9997 ("we", "us", "our") operates the online gaming and sports betting platform accessible at tk9997.bet ("Platform"). This Privacy Policy ("Policy") sets out in plain terms how tk9997 collects, uses, stores, shares, and protects the personal data of all individuals who register, browse, or otherwise interact with the Platform ("you", "Player", "User").
By registering an account with tk9997 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to arrange account closure.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which are available on the Platform. Where any conflict exists between this Policy and another document, this Policy shall prevail in respect of personal data matters.
tk9997 may update this Policy from time to time. The effective date at the top of this page reflects the date of the most recent revision. Where changes are material, registered players will be notified via the contact details held on their account. Continued use of the Platform after notification constitutes acceptance of the revised Policy.
🛡️ Our Privacy Commitments
📥 Data We Collect
tk9997 collects personal data in two ways: information you provide directly when registering or using the Platform, and information collected automatically through your use of the Platform. The categories of personal data we collect are set out below.
1.1 Registration & Account Data
When you register a tk9997 account, we collect the following information:
- Full legal name as it appears on your government-issued identity document
- Date of birth (to verify that you meet the 21+ age requirement)
- Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)
- Mobile phone number registered in Bangladesh
- Email address
- Username and encrypted password (passwords are never stored in plain text)
- Preferred currency (Bangladeshi Taka, BDT)
1.2 Identity Verification (KYC) Data
To satisfy our Know Your Customer obligations and to protect all players from fraud, we may collect copies of:
- National Identity Card (NID) or passport or driver's licence
- Proof of residential address (utility bill or bank statement dated within 90 days)
- Proof of payment method ownership (e.g., screenshot of bKash, Nagad, or Rocket wallet showing your registered mobile number)
- Selfie photograph or video for liveness verification where required
1.3 Financial Transaction Data
When you make a deposit or withdrawal on the tk9997 Platform, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank), the transaction amount in BDT, the transaction timestamp, and the transaction reference number issued by the payment provider. tk9997 does not store full card numbers; card payment details are tokenised by our payment processing partners.
1.4 Gaming & Betting Activity Data
We maintain records of all bets, wagers, game rounds, and sports betting activity conducted through your account. This includes the game or market type (e.g., BPL cricket, IPL, T20 World Cup, slots, crash games), the stake amount in BDT, the result, and the timestamp. This data is used to calculate your account balance, detect problem gambling indicators, and resolve any disputes you raise regarding game outcomes.
1.5 Technical & Device Data
When you access the Platform, our servers automatically record certain technical information, including your IP address, device type and operating system, browser type and version, the pages of the Platform you visit and the duration of your visit, referring URL, and time zone. This information is used for Platform security monitoring, fraud detection, and improving the user experience for players on mobile devices across Bangladesh.
1.6 Communications Data
When you contact the tk9997 support team at [email protected] or via the on-Platform live chat, we retain a record of your communications, including the content of messages sent and received. This data is used to manage your enquiry, train our support team, and maintain a record of our interactions with you for compliance and dispute-resolution purposes.
⚙️ How We Use Your Data
tk9997 processes your personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which we use your personal data are described below.
- Account Management To create, maintain, and administer your tk9997 account, including processing login requests, password resets, and account preference updates.
- Payment Processing To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank, and to maintain accurate financial records in BDT.
- Identity Verification To verify your identity and age (21+) in compliance with our Know Your Customer policy and to prevent underage gambling and identity fraud.
- Fraud & Security To monitor activity on the Platform for signs of fraud, money laundering, account compromise, or abuse of promotional offers, and to take appropriate action where such activity is detected.
- Responsible Gaming To identify behavioural patterns that may indicate problem gambling and to apply player-requested responsible gaming controls such as deposit limits, loss limits, and self-exclusion.
- Customer Support To respond to your enquiries, resolve disputes, and provide 24/7 support via email at [email protected].
- Legal Compliance To comply with applicable legal obligations, including anti-money laundering requirements, record-keeping obligations, and responses to lawful requests from regulatory or law enforcement authorities.
- Platform Improvement To analyse aggregated, anonymised usage data in order to improve the performance, usability, and content of the tk9997 Platform for players across Bangladesh.
- Marketing To send you promotional communications about tk9997 offers, bonuses, and new game releases, where you have opted in to receive such communications. You may opt out at any time.
🤝 Data Sharing & Third Parties
tk9997 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.
2.1 Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, and the banks and card networks (Visa, Mastercard, Dutch-Bangla Bank) involved in processing your transaction. These partners process your data only to complete the transaction and are contractually prohibited from using it for any other purpose.
2.2 Game Technology Providers
The games available on the tk9997 Platform are provided by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. To enable you to play these games, certain session and account data (such as a player identifier and game session token) may be shared with the relevant provider. These providers do not receive your full name, payment details, or contact information through the game session.
2.3 Identity Verification Partners
Where tk9997 uses a third-party KYC verification service to process identity documents, your identity data will be shared with that provider solely for the purpose of verification. All KYC partners are contractually bound to maintain the confidentiality and security of your data and are prohibited from retaining it beyond the period necessary to complete the verification.
2.4 Legal & Regulatory Authorities
tk9997 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where such disclosure is necessary to prevent fraud, money laundering, or other criminal activity. tk9997 will, where legally permitted, notify you of any such disclosure request before complying with it.
2.5 Business Transfers
In the event that tk9997 or any part of its business is acquired, merged with, or transferred to another entity, your personal data held by tk9997 may form part of the transferred assets. You will be notified of any such transfer and the privacy commitments of the acquiring entity will be communicated to you prior to your data being transferred.
🍪 Cookies & Tracking Technologies
tk9997 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, maintain your logged-in session, remember your preferences, and analyse how the Platform is used. By using the Platform, you consent to our use of cookies as described in this section.
3.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They maintain your login session, preserve your account settings during navigation, and protect the Platform against cross-site request forgery. You cannot opt out of essential cookies without disabling the Platform entirely.
3.2 Analytics Cookies
tk9997 uses anonymised analytics data to understand how players navigate the Platform, which game categories are most popular, and where technical issues may be occurring. Analytics data is aggregated and does not identify individual players by name or contact information. You may opt out of analytics cookies by adjusting your device browser settings; note that this will not affect your ability to use the Platform.
3.3 Preference Cookies
These cookies remember choices you make on the Platform, such as your preferred language settings (English) and display preferences. They improve your experience by reducing the need to re-enter preferences on each visit. Disabling preference cookies will not prevent you from using the Platform but may reduce convenience.
🗓️ Data Retention
tk9997 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
- Account Data Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
- KYC Documents Retained for five (5) years from the date of verification or account closure, whichever is later, in compliance with applicable due diligence obligations.
- Transaction Records Retained for a minimum of five (5) years from the date of the transaction to satisfy financial record-keeping requirements.
- Gaming Activity Logs Retained for three (3) years from the date of the activity for dispute resolution and responsible gaming monitoring purposes.
- Support Communications Retained for two (2) years from the date of the communication, or longer if the communication is related to an ongoing dispute or compliance matter.
- Technical Logs Retained for ninety (90) days for Platform security and fraud detection purposes, after which they are permanently deleted or fully anonymised.
✋ Your Data Rights
As a tk9997 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the support team at [email protected]. tk9997 will respond to all valid data rights requests within thirty (30) days of receipt.
4.1 Right of Access
You have the right to request a copy of the personal data that tk9997 holds about you. Upon receiving a valid access request and verifying your identity, tk9997 will provide a structured, readable copy of your data. tk9997 reserves the right to charge a reasonable administrative fee for repetitive or manifestly excessive access requests.
4.2 Right to Rectification
If any personal data held by tk9997 about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain account details (such as your residential address or email address) directly through the account settings panel. For corrections to identity documents or legal name data, please contact the support team.
4.3 Right to Erasure
You may request that tk9997 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw your consent (and no other legal basis applies), or where you object to processing and there is no overriding legitimate interest. The right to erasure does not apply where retention is required by law — for example, financial and KYC records that must be retained for regulatory compliance purposes cannot be deleted before the applicable retention period expires.
4.4 Right to Restrict Processing
You have the right to request that tk9997 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being considered, or where you have objected to processing pending verification of whether tk9997's legitimate grounds override your objection. During a restriction period, tk9997 will continue to store your data but will not actively process it for other purposes.
4.5 Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from tk9997, you may follow the unsubscribe link in any marketing email you receive, adjust your communication preferences in the account settings panel, or contact the support team directly at [email protected]. Once you opt out, tk9997 will cease sending marketing communications promptly and in any event within five (5) business days.
🔒 Data Security
tk9997 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes the following measures:
5.1 Encryption in Transit and at Rest
All data transmitted between your device and the tk9997 Platform is protected by Transport Layer Security (TLS 1.2 or higher) with 256-bit encryption. Sensitive data stored on tk9997 servers, including identity documents and financial records, is encrypted at rest using AES-256 encryption. Passwords are hashed using a cryptographically strong algorithm and are never stored or transmitted in plain text.
5.2 Access Controls
Access to player personal data within tk9997 is strictly limited to personnel who require that access to perform their legitimate job functions. All staff with access to personal data are subject to confidentiality obligations. Access rights are reviewed regularly and revoked immediately upon change of role or departure from the organisation.
5.3 Incident Response
In the event of a data security incident that affects your personal data, tk9997 will assess the incident promptly and, where the incident poses a risk to your rights, notify you via the contact details held on your account without undue delay. tk9997 maintains a documented incident response procedure and conducts periodic security reviews of the Platform and its supporting infrastructure.
Report a Security Concern
If you believe your tk9997 account has been accessed without your authorisation, or if you wish to report a security concern, please contact the support team immediately: [email protected]. Our team is available 24/7 at Bangladesh Standard Time (BST, UTC+6) and will treat all security reports as urgent.
📬 Contact & Privacy Requests
All privacy-related enquiries, data access requests, rectification requests, erasure requests, and objections to processing should be directed to the tk9997 support team. We are committed to handling all data rights requests promptly, fairly, and in accordance with this Policy.
Contact: [email protected]
Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
When submitting a data rights request, please include your registered username, the mobile number or email address associated with your account, and a clear description of your request. tk9997 will verify your identity before processing any request that involves access to or modification of personal data, to ensure that we do not inadvertently disclose your information to a third party.
tk9997 aims to resolve all privacy requests within thirty (30) calendar days. Where a request is particularly complex or where you have submitted multiple requests simultaneously, the response period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reason for it within the initial thirty-day period.
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